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Terms & Conditions

Brief T’s & C’s

  1. ZIPS: Please wear suitable fitness clothing with no zips or buttons as these can damage the apparatus. This is to prevent injury to you and our apparatus. We are not liable for the lose or damage of watches or jewellery. There is no cctv at the changing area.
  2. WATCHES: Remove watches, jewellery and fitness trackers for lessons. This is to prevent injury to you and our apparatus. We are not liable for the lose or damage of watches or jewellery. There is no cctv at the changing area.
  3. JEWELLERY: If valuable please leave at home or remove for lessons. This is to prevent injury to you and our apparatus. We are not liable for the lose or damage of watches or jewellery. There is no cctv at the changing area.
  4. FEET: Sticky soled socks or barefoot for lessons. Any foot conditions=sticky soled socks on. Wet wipes are available to clean dirty feet, please don’t be offended if we ask you to do this.
  5. CROPPED TOPS: Please wear clothing that covers your whole torso.
  6. SHORT SHORTS: Please were shorts that are at least mid thigh length. Any shorter than that please wear a lycra short underneath.
  7. FOOD AND DRINK: No chewing gum, food or drinks to be brought into the studio. Please leave water bottles in the communal area. We provide filtered water in the kitchen and request that you hydrate before class and not during. This is to prevent our instructors falling over bottles as they walk around class.
  8. HAIR: Please tie long hair back. In my opinion, low pigtails work best.
  9. PHONES: Turn phones onto silent and leave with your belongings. We understand that some of you may be on call, if this is the case please leave the phone switched on in a safe place. This is to prevent anyone standing on your phone and damaging it.
  10. TIMEKEEPING: Please arrive within 10 minutes of the class start time. Help yourself to tea or water if early. If you are more than 5 minutes late we cannot allow you to start class.
  11. HEALTH FORMS: All forms must be submitted before attending a lesson. Any changes in health circumstances must be reported before your lesson and new forms completed.
  12. CANCELLATIONS: Reserves the right to cancel or change lessons or teachers due to any reason.
  13. YOUR BODY: When attending lessons, you are solely responsible for yourself and managing your own body in a safe and effective way. Do not do an exercise that you feel is inappropriate for your body. The teacher is not responsible for any injuries that may arise.
  14. TOUCHING: Your teacher may correct you by means of touch, please inform us if you do not wish the teacher to touch or correct you by touching you.
  15. DISCOMFORT: During lessons you may feel a mild discomfort in your muscles, this is expected. During lessons you will stop exercising and inform your teacher if you feel pain more than a mild discomfort, whether it be sharp, excruciating or a strain.
  16. PREGNANCY: We do not teach anyone who is pregnant. Please email us if you are missing a lesson due to pregnancy and we’ll chat about options.
  17. ILLNESS: Please stay at home if you or anyone in your household is ill.
  18. 3 LESSON RULE: If you miss 3 lessons in a row it’s likely that BPS will contact you to offer you a private lesson to catch up or a refund. Please don’t be offended but we’d rather teach a body than an empty space.
  19.  DEPOSITS: The deposit for any term holds your space for that term, it is non refundable and is an agreement that you are booking that space and will pay the remainder in due course. The remainder of the balance is due before the start of the term.
  20. GARDEN: The garden is a secure area for parking bikes and drinking tea. You’re welcome to park your bike here during lessons, access is from the main entrance on North Street. You’re also welcome to make tea or coffee and enjoy after class.


General T’s & C’s

  1. If you are wanting to contact us to change a class time, please text 07722044117
  2. If you have any other queries, please email us on
  3. Missed classes. We ask that if you miss a lesson that you make up that lesson within the block of lessons that you have booked. There is no class carry over to the next term.
  4. All bookings must be paid for in advance by BACS. We do not accept cash.
  5. All lessons take place on at Bristol Pilates Studio, 148-150 North Street, Bristol, BS3 1HA.
  6. We reserve the right to expel a client from the studio or refuse to teach any client whose conduct is or may, in our reasonable opinion, breach the Terms and Conditions or where such expulsion is otherwise in the interests of other clients.
  7. Details of class prices and gift certificate prices are available either at or directly from the Studio and will be such prices as determined by us from time to time.
  8. Personal belongings are brought onto the Studio premises at the Client’s own risk and Bristol Pilates Studio does not accept liability for any loss or damage whatsoever to such items.
  9. Bristol Pilates Studio reserves the right to change the teacher or session time at any time without prior warning.
  10. No refunds will be given unless proof can be provided either for a medical reason or a home move out of the area. You may pass your credit onto another person. If a refund is being issued there will be a £15 administration charge applied.
  11. Gift vouchers are valid when produced upon booking(either by photo or in hand).
  12. Group class purchases are valid for the term they have been purchased for i.e. Term 1 2020 valid for Term 1 of 2020 only.
  13. Private lessons blocks: Intro 3 pack valid for 8 weeks from date of purchase, 10 pack valid for 20 weeks from date of purchase. 20 pack valid for 40 weeks from purchase.
  14. Any cancellations for private lessons will be charged if cancelled within 24 hours of the lesson time.
  15. A consultation fee of £38 is required for all consultations.

Please read all these other terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07722044117.


  1. These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).
  2. Michelle Morrison trading as Bristol Pilates Studio Limited of 148-150 North Street, Bristol, BS3 1HA with email address; telephone number (07722044117); (the Supplier or us or we).
  3. These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.


  1. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
  2. Contract means the legally-binding agreement between you and us for the supply of the Services;
  3. Delivery Location means the Supplier’s premises or other location where the Services are to be supplied, as set out in the Order;
  4. Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
  5. Order means the Customer’s order for the Services from the Supplier as set out overleaf;
  6. Services means the services, including any Goods, of the number and description set out in the Order.


  1. The description of the Services and any Goods is as set out in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.
  2. In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
  3. All Services are subject to availability.
  4. We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

  1. You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).
  2. Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Basis of Sale

  1. The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
  2. When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
  3. A Contract will be formed for the Services ordered, only upon the Supplier sending an email to the Customer saying that the Order has been accepted or, if earlier, the Supplier’s delivery of the Services to the Customer.
  4. Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
  5. No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
  6. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier’s business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier’s and the Customer’s simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier’s and the Customer’s simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.

Fees and Payment

  1. The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for Services may be calculated on a fixed fee or on a standard rate basis.
  2. Fees and charges include VAT at the rate applicable at the time of the Order.
  3. Payment for Services must be made at least 7 days in advance of delivery. You must pay in cash or by submitting your credit or debit card details with your Order and we can take payment immediately or otherwise before delivery of the Services.


  1. We will deliver the Services, including any Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement:
    1. in the case of Services, within a reasonable time; and
    2. in the case of Goods, without undue delay and, in any event, not more than 30 calendar days from the day on which the Contract is entered into.
  2. In any case, regardless of events beyond our control, if we do not deliver the Services on time, you can require us to reduce the Fees or charges by an appropriate amount (including the right to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be up to the full amount of the Fees or charges.
  3. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:
    1. we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or
    2. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  4. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the Contract.
  5. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods. If the Goods have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
  6. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.
  7. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  8. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  9. If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.
  10. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.

Risk and Title

  1. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  2. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal and cancellation

  1. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  2. You can cancel the Contract except for any Goods which are made to your special requirements by telling us no later than 7 calendar days from the day the Contract was entered into. If you simply wish to change your mind and without giving us a reason, and without liability, except in that case, you must return to any of our business premises the Goods in undamaged condition at your own expense. Then we must without delay refund to you the price for those Goods and Services which have been paid for in advance, but we can retain any separate delivery charge. This does not affect your rights when the reason for the cancellation is any defective Goods or Services.

Conformity and Guarantee

  1. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
  2. Upon delivery, the Goods will:
    1. be of satisfactory quality;
    2. be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and
    3. conform to their description.
  3. It is not a failure to conform if the failure has its origin in your materials.
  4. We will supply the Services with reasonable skill and care.
  5. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.
  6. In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Duration, termination and suspension

  1. The Contract continues as long as it takes us to perform the Services.
  2. Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
    1. commits a serious breach, or series of breaches resulting in a serious breach, of the Contract and the breach either cannot be fixed or is not fixed within 30 days of the written notice; or
    2. is subject to any step towards its bankruptcy or liquidation.
  3. On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.


  1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
  2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy which can be found The policy can be found on our website.
  3. For the purposes of these Terms and Conditions:
    1. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    2. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    3. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  4. We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
  5. Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    1. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
    2. we will only Process Personal Data for the purposes identified;
    3. we will respect your rights in relation to your Personal Data; and
    4. we will implement technical and organisational measures to ensure your Personal Data is secure.
  6. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address:

Successors and our sub-contractors

  1. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.

Circumstances beyond the control of either party

  1. In the event of any failure by a party because of something beyond its reasonable control:
    1. the party will advise the other party as soon as reasonably practicable; and
    2. the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and the right to cancel below.

Excluding liability

  1. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer – because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

  1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
  3. We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
  4. We aim to follow a codes of conduct, copies of which you can obtain by email.